MITIE launches 24 hour expert FM helpdesk

Bob Forsyth – Technology Advancement adds to Threat Landscape In his latest blog for Infologue Bob Forsyth, Chief Executive Officer at Kings Security reflects on the recent drone incidents at UK airports and what can be learned from it Read on »
Bobby Logue of Interconnective Ltd Top 30 UK Companies in the Regulated Security Sector 2018 The Top 30 mirrors the regulated private security sector Read on »
Carl Palmer – Choose your Company Values Carefully In his latest blog for infologue Carl Palmer, Exec Chairman at CIS Security writes on the subject of the importance of meaningful values for People in Security, and why. Read on »
Wednesday, 20 February 2019

MITIE launches 24 hour expert FM helpdesk

MITIE, the FTSE 250 strategic outsourcing company, has today announced the launch of 24seven, a centralised helpdesk delivered by FM experts within MITIE.

The service acts as a single point of contact for any office issues ranging from spillages, broken windows, blown lights, blocked toilets or malfunctioning air-con.

24seven already handles over a million calls and 250,000 emails each year, resolving over 700,000 reactive requests.

To make this service unique, MITIE has invested in a number of new technologies, such as MiWorld, a web-based management information portal that gives clients ‘live’ visibility of costs and activities across their entire estate, enabling them to benchmark costs and understand total cost of occupancy.

The centralised model will also provide clients with complete control of their costs compared to an in-house service, as well as better reporting, transparency over health and safety issues, and flexibility to manage changes in demand.

In addition, the 24Seven team will monitor trends allowing MITIE to resolve issues as soon as possible, before they escalate.

Meanwhile, the platform MITIE Flex ensures that 24seven staff adapt to the peak and off-peak periods of the client’s business, leading to a more sustainable and cost-effective way of working.

Martyn Freeman, managing director of MITIE’s Facilities Management business, said:

“24seven will act as the eyes and ears for all our clients across their various properties. Whether it’s a fused bulb or a broken heater, our technology aims to resolve any problems before our clients are even aware of them.”

“We believe that our new FM helpdesk, delivered by FM experts with a real focus on people and technology, is something really new and exciting.”

This month 24seven was listed as a finalist for the ICMI European Call Centre and Customer Service awards, recognising the achievements of companies, contact centres and individuals in the customer management industry.

The launch of 24Seven takes places today (24/7) at the new headquarters in Leeds.

MITIE Website

Leave a Reply

Your email address will not be published. Required fields are marked *


Interconnective Security Products