State of the art facilities designed by CCD for Australian Customs and Border Protection

 
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Thursday, 21 February 2019

State of the art facilities designed by CCD for Australian Customs and Border Protection

CCD Design and Ergonomics Limited has worked with the Australian Customs and Border Protection Service to redesign a number of major Port and Airport CCTV Control Rooms. The new state of the art facilities provide the highest quality technology, desking, room environment and control interfaces for Customs and Border Protection frontline staff.

Customs and Border Protection Acting National Manager, Technology and Enforcement Capability, Nicola Viney said the new facilities will help Customs and Border Protection officers to undertake important work protecting our borders.

“These new facilities ensure our officers have the tools they need to perform their jobs effectively and efficiently at all times,” Ms Viney said.

“We recognised that the success of our operations depends on how staff interact with the facilities and equipment, and asked CCD to work with us to develop this.”

CCD undertook Human Factors and Behavioral studies within existing Control Rooms to develop a facility design that meets the needs of Customs and Border Protection staff and supports the complex monitoring, tracking and communication activities undertaken within these environments.

Customs and Border Protection officers were consulted in the design process to ensure the skills of the staff were seamlessly integrated with new digital technology to deliver a high performance control platform. The new designs can be rolled out across Australia under a phased upgrade program.

CCD Project Leader Helen Gagg said the project was important to ensure the ongoing security of Australia’s borders.

“The work we have undertaken means that the new facilities and the latest technology are optimised according to the needs of the people that work there,” Ms Gagg said.

CCD Website


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