Bob Forsyth, the Managing Director of MITIE Total Security Management (TSM) introduces his eighteenth blog on Infologue.com by looking at the effect FM bundling is having on security.
Bob writes; “There is a major debate raging at the moment around FM bundling and the impact this has on security; I have been recently asked my view.”
“In terms of MITIE it’s a moot point; I operate a 100% focused security business based on risk and leading edge technology whilst being part of the wider MITIE Group, the FTSE 250 strategic outsourcing company. We manage some of the most high-profile, security-conscious accounts in the UK owing to our experience, expertise and sector specialisms. The success of a contract does not hang on whether the security element is bundled into a wider FM contract or if it is a separate service, but is driven by the way the security remit is managed under the framework. Where security is part of a bundle or integrated FM contract the determining factor is often where security sits in the client’s business i.e. property, facilities or a standalone security remit. This will always dictate where it features in terms of strategic importance.”
“So long as the subject matter experts are involved the security function will not be diluted or adversely impacted. With clear communication channels and stakeholder mapping, security as part of a bundle need not be managed any differently to if it were a single service: communication and understanding the client is essential in both scenarios. Security is more critical for an organisation as it mitigates the various risks businesses face and often maintains operational capability, whereas other services are not necessarily business critical.”
“Bundling has been driven by economic pressures with the attraction of service efficiency; however, bundling is not the only option for clients who want to reduce spend. I have discussed widely the benefits of technology enhancing the traditional security approach and the option to design solutions based on risk. So even if an organisation does want integrated or bundled service provision there may still be potential for further savings to be made by investigating the security needs based on specific risks and outputs.”
“Whether our business delivers security as a single service or as part of a wider delivery model, we approach the management and mitigation of risk in the same way, so in essence it makes no difference to the effectiveness or the level of protection our clients receive to their people, buildings, assets and reputation.”
With over 17 years’ experience in the security industry, Bob is a proven achiever at a high level. He is a strong relationship builder who is financially astute with excellent negotiation and communication skills, with the ability to work with people at every level. A team player, Bob is able to lead by example.
Bob was promoted to the position of Managing Director of MITIE’s security business in April 2010 after several notable achievements since joining the company in 2004, including his win of the prestigious MITIE new business award.
Having successfully implemented the merger with Initial Security in the Southern region and developing a profitable part of the business, Bob has continuously worked towards expansion including the implementation of the response service, and has significantly contributed towards year on year growth. In June 2009, Bob initiated the launch of the business’ total security management ethos; to take an integrated risk-based approach to security, incorporating people, technology and consultancy services.
Bob continues to move the business forward and has delivered record EBITA profit. He has increased business retention and launched new services lines including lone worker, void secure, employee screening, and security risk and business resilience. Under his leadership, MITIE’s total security management business has grown into an organisation with a turnover in excess of £280m. He takes every opportunity to promote MITIE’s presence within the industry through his involvement with industry bodies such as City Security and Resilience Networks (CSARN) and the British Security Industry Authority (BSIA).
A member of the Institute of Directors (IOD), the Security Institute and Resilience Industry Suppliers Community (RISC), Bob is championing the development of the security industry from a guarding-focused, low-end purchase, to a risk-based, technology-driven industry, and plans to work closely with the BSIA and his peers to accomplish this. Bob is passionate about the security industry and enjoys speaking at events such as TINYg in New York, CSARN conferences, and various other security and risk events.
Bob writes a regular blog for the internet news provider infologue.com to share his vision of the industry’s future. He is also an avid tweeter; taking to the social media site to both promote his ideas and listen to others from around the industry.
In his spare time Bob enjoys sports and is a devoted West Ham fan. He also appreciates current affairs, military history and travel.
Opinions expressed by contributors and commentators do not necessarily reflect the views of Infologue.com or Interconnective Limited.