SIA launches text message service for customers

 
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Monday, 21 January 2019

SIA launches text message service for customers

The Security Industry Authority has today launched a new SMS text message service for licence holders.

Text messages will be sent to current licence holders to remind them that their licences are due for renewal. The message will inform operatives of the type of licence they hold and the expiry date and will provide a link to the renewal page on the SIA’s website.

Licence holders that provided their mobile number on the application form will be automatically registered for the service. Those who did not, or who want to make sure they are registered, can sign up to receive alerts online at: www.sia.homeoffice.gov.uk/textupdates

Receiving text messages is optional and individuals can opt out by replying ‘STOP’ to the message received. If a licence holder prefers not to use the text messaging service, the SIA will continue to send the renewal letter by post.

Assistant Director of Customer Service & Quality Improvement Christy Hopkins said: “This is the first phase of our new SMS text message service and we plan to introduce further developments early next year, starting with alerts to let people who have applied for a licence know how their application is progressing.

“This new SMS service is part of our drive to improve contact between the SIA and our customers. Our aim is to make the licensing process easier and quicker for applicants by providing more flexible ways to interact with us.”

SIA website

 

 


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