The 'Guarding Service Delivery to the Customer' category is designed to recognise security companies who have proposed and delivered innovative solutions for their client, above and beyond normal contractual arrangements. The judges were looking for the most exciting and innovative security project. Wilson James Customer Service Manager, Terry McAndrew, who collected the award, and Alan McGregor, Operations Manager for the Museum, attended the presentation ceremony and gala dinner which was held in Birmingham on 11th May 2009.  

Wilson James has been providing a range of security related services to the museum since 2003 and currently have approximately 21 members of staff on-site. The Activity Assistants are the most important element of the service Wilson James provides to the Museum, due to their constant interaction with visiting children. During the awards process, Alan McGregor, Operations Manager at the Museum commented: 'Whilst writing my letter of endorsement I was reminded of the enormous value the Wilson James team brings to the Museum and the local community. This value is gained through their patience and their willingness to listen and explore new ideas. Their attitudes are of tremendous benefit to the Museum and I am convinced the team are great role models to youngsters on school visits and from the local area'.

Wilson James Website

Posted by Kristina Tasic – 14 May 2009