Corps Security, the leading provider of specialist security solutions, has had its customer service excellence recognised at the British Security Industry Association’s (BSIA) Security Personnel Awards 2014, which took place yesterday in London. Corps Security was the proud winner of two hotly contested categories – Best Team and Service to the Customer.
Now in their sixteenth year, the BSIA Security Personnel Awards pay tribute to those who go to extra lengths to exceed expectations. James Kelly, chief executive at the BSIA, commented, ‘It is always fantastic to see the high level of achievements within the security industry. The awards are always so hard to judge due to the exceptional standard of applicants, and this year was no exception.’
The Best Team accolade went to Corps Security’s 27 strong contingent operating at the Commando Training Centre Royal Marines (CTCRM) in Lympstone, Devon. With up to 1,500 Royal Marines trainees on-site at any one time, the CTCRM has to be tightly guarded and protected from the possibility of a terrorist or other security threat. The site is extremely busy, with people entering the facility through two main access points on a 24-hour basis.
The Corps Security team is charged with checking personal identity cards and vehicle passes, and carrying out vehicle checks. Not only do the individuals in the team have to work well together, they also enjoy a great relationship and rapport with the staff and trainees at CTCRM. This was recognised by the judges, who identified the team’s ability to communicate effectively, carry out their duties with enthusiasm and flexibility, and ‘go the extra mile’ as important elements of the team’s star quality.
While teamwork is highly valued at Corps Security, so too is the dedication of individual officers. This commitment is exemplified in Leonard Brownsword, who won the Service to the Customer award. The 65-year-old is senior site supervisor at the Joint Service Adventure Sail Training Centre (JSASTC) in Gosport, Hants – a 6.3-acre site that provides sail training for the armed forces.
Len Brownsword has worked on the site for 13 years, and has incorporated himself so effectively into the structure of the site that he is not viewed as a contractor, but rather as one of the permanent staff. This means that he often knows well in advance when events are happening and is able to put procedures or staff in place to deal with them. This is all done with minimal consultation in order to avoid any unnecessary work for the customer.
Extremely effective and highly regarded by whoever he has to deal with, the judges praised his loyalty and determination to provide a service of the highest possible standard, as well as his ability to understand JSASTC’s developing requirements from its security team.
‘We strive to provide our customers with a level of service that is unrivalled elsewhere in the manned guarding sector,’ commented Corps Security’s chief executive, Peter Webster. ‘Having this recognised at the BSIA Security Personnel Awards 2014 is confirmation that we are meeting our objectives and I would like to congratulate both Len Brownsword and the CTCRM team on their awards, which are thoroughly deserved.’