The contracts, worth more than £7.5m over five years, involve Mitie’s security and cleaning teams working across the large estate to provide manned security and cleaning services. The site, based in the south west of the capital on the River Thames, includes the marina, commercial offices and residential estate.
Mitie was awarded the contract due to its tailored approach to the bidding process and its considerable investment in cutting-edge technology. Innovations were introduced by Mitie that enhanced its bids, including liquid glass by the cleaning team and data-based solutions from security, driven by Mitie’s security, technology and innovation hub, Mitec.The client also stressed that Mitie’s management team demonstrated great flexibility in providing a seamless and co-ordinated approach.
Bob Forsyth, Managing Director of Mitie’s cleaning and security businesses, said: “We believe that investing in new technology is central to our service. It plays a key role in driving forward our business, so it’s great to see that customers have the same approach. By combining lean processes with new technology in cleaning and security, such as wearable technology, this demonstrates the confidence Chelsea Harbour has in us.”
Sailesh Siyani, Head of Estate Operations at Chelsea Harbour, added: “Mitie succeeded in securing its respective cleaning and security contracts through the importance it places on people, technology and accountability. Mitie represented a ‘best fit’ in supporting Chelsea Harbour’s strategic direction over the next five years with the flexibility needed for a mixed use site. We look forward to developing the improvement culture that has come with this contract.”