Mitie secures contract to provide lone worker service for Northumbrian Water Group


Mitie, the FT250 facilities management company, working with its partner Lone Worker Solutions, has been awarded a five-year contract to provide a lone worker monitoring and protection service for Northumbrian Water Group (NWG).

NWG is the provider of water and wastewater services in north east and south east England. It has approximately 1,500 employees who are classed as lone workers, in roles including meter readers and samplers.

With the use of new technology provided by Mitie, engineers in rural and urban areas can interact with devices, and call for assistance if required. The lone worker sector has developed rapidly over the past ten years, and can often be at risk of facing additional hazards in their roles. As a result, NWG and Mitie will provide a system that can protect and assist them in a hazardous situation.

Mitie’s Lone Worker Manager platform allows the client to select the type of protection most applicable to build their own bespoke package. The platform works in conjunction with Mitec, Mitie’s 24-hour technology and innovation centre, and offers complete protection and a managed service for lone workers, in addition to complying with health and safety management and future auditing.

Mitie is deploying three pieces of technology: a discrete dedicated device, a smartphone app and a satellite device suitable for three different categories of lone workers. The discrete dedicated device means help is available at the touch of a button, whilst the satellite device is essential for areas where mobile or 4G coverage is poor and the smartphone app removes the need for extra gadgets. The technology is comprehensive, convenient and user-friendly.

Diane Somerville, Safety and Environment Consultant Team Leader from NWG, stated: “The feedback we’ve had from our lone workers is that they find it comforting to know that there is always someone to listen and respond to them when necessary.”

Darren Gamage, Director of Technology Services commented: “I am delighted to be working with Northumbrian Water in the protection of its lone workers. Our solution, supported by Mitec, is ideal for the size and breadth of Northumbrian’s lone workforce. It’s refreshing to find an organisation that embraces technology and innovation, allowing us to deliver class-leading solutions.”

 Mitie Website