The Chief Executive of the Security Industry Authority updates the industry on S.I.A. activities during March in his latest on-line blog. Bill writes; “Like all public bodies at this time of year we have been pulling together our annual report for the year that ended on 31 March. Annual reports are laid before parliament so that MPs and peers can monitor public bodies.
“There is no doubt that it was a demanding year for security companies, security personnel, and the SIA due to the economic downturn and political changes following the General Election. Our auditors are still hard at work, but I am pleased that our results for 2010/11 show that we have maintained the high standards of service and compliance we have set in recent years, while taking rigorous action financially to enable us to finish the year with a small surplus. In addition, we have made good progress, working with ministers and the industry, for the transition towards a new regulatory regime in line with the Government’s proposals. Our framework for the future has been accepted by ministers and we are preparing for the new legislation that the Government intends to bring forward.
“Some highlights of our performance over the year were:
- 93% of licence applications were processed in 30 days or less against our target of 80%, with 70% of applicants receiving their licence in 15 days or less.
- After five years, membership of the ACS has now passed 700, and those in the scheme remain satisfied, with 98% of members renewing membership and a satisfaction rating of 89% over the year.
- Our enforcement teams have maintained compliance levels of over 90% (particularly important given the uncertainties as to the future of regulation during the year) and have worked with other enforcement partners in significant operations to target organised crime. Our work in the Operation Gulf partnership to tackle serious crime in Salford was commended by the Home Secretary
- The standards achieved by the SIA and our contract partners, Liverpool Direct Limited, were recognised in March when we received the prestigious Government Standard for Customer Service Excellence.
- Our accounts are still subject to audit, but I expect them to show the impact of the cost reductions we have made and, overall, a small surplus for the year. I know that those of you who pay for the SIA through their licence fees want to know how that money has been spent. Once our accounts have been presented to Parliament in early July, we will publish information on this.
“I appreciate that we can always do better, and what matters most is the experience each individual has when dealing with us. I am satisfied with our achievements in customer service and I hope you are too. I know that we could not have done this without the significant efforts of our staff and the support of the industry. I am extremely grateful to those who have ensured that we have delivered, we will do our best to keep up the high standards.”