Bidvest Noonan has introduced a new Customer Value function, bringing together several of its core teams within a single integrated structure. The initiative is intended to strengthen client relationships and enhance service outcomes by aligning expertise in innovation, environmental sustainability, health and safety, operational excellence, and customer experience. The combined approach aims to support more effective delivery of insight, improvement, and impact across the organisation’s client base.
The creation of the function aligns with the company’s stated vision to be “the best FM business; known for exceptional people, sustainable solutions and disruptive innovation that enables our customers, colleagues and communities to thrive.”
The function is headed by Cornelia Olivier, who has been promoted to Managing Director of Customer Value. Olivier, who has been with Bidvest Noonan for five years, previously held the role of Customer Relationship Director. She now reports to Chief Operations Officer Cormac Sheils, placing her and her team in a position to influence operational performance across the company.
Olivier began her career in consulting at EY, later joining procurement and supply chain consultancy 4C Associates. She subsequently held a senior role at Barclays. Her background spans both advisory and in-house roles, providing experience in partnership development, change management, and value delivery at scale.
Cormac Sheils, Chief Operations Officer, commented: “This new function brings together critical capabilities from across our business, aligned around a shared goal: to deliver greater value for our clients. Cornelia brings the leadership and clarity needed to turn this into a real engine for client success and operational progress.”
The Customer Value function will collaborate closely with operational teams across the UK and Ireland. Its focus will include strengthening client engagement, generating strategic insight, developing customer-centred solutions, promoting high standards in health, safety, and sustainability, and embedding continuous improvement across all areas of service delivery.
Cornelia Olivier, Managing Director of Customer Value, said: “The Customer Value function brings together teams with specialist expertise to drive improvements in areas such as service quality, innovation delivery, sustainability, safety and client satisfaction. It gives us a clear point of difference in how we support our clients and respond to their needs.”
The introduction of the Customer Value function forms part of Bidvest Noonan’s wider investment in leadership development, capability building, and long-term client support across its operations in the UK and Ireland.