National security provider and Infologue Top 30 regular, the STM Group, have been shortlisted for two commendations including the Rail Business Awards 2020 (RBA) and the Security & Fire Excellence Awards 2019.
STM Group are known for their work in the rail and transport sector with this area being their primary business for many years. Recently, under new CEO, Paul Jacomb, they have been expanding aggressively into other sectors. STM have specialised in security and safety teams, Welfare/Suicide watch, Revenue Protection and Customer Service staff to the Rail industry since 2005.
STM Group (UK) Ltd has previously won at the Rail Business Awards, securing the ‘Supplier & Contractor Excellence’ award in 2018. This year they are nominated in the Safety & Security Excellence category.
For the Security & Fire Excellence Awards 2019, STM are competing in the prestigious ‘Security Guarding Company of the Year Over £25M Turnover’ category.
“It is always pleasing to be recognised, particularly for some of the more critical aspects of the work which STM regularly undertakes. Being relatively new to the organisation, I never cease to be impressed by the dedication and commitment of STM staff who, invariably, appear both willing and able to deliver the very highest levels of customer service. This, for me, is a key differentiator, and one which is an undoubted hallmark of the STM success story. Demonstrating that success, through making the shortlist for two such prestigious events, is, I believe, a direct reflection of the STM “Support, Trust, Manage” philosophy,” says Paul Jacomb, STM Group UK CEO.
STM Group’s nomination comes in the wake of it’s new initiative in conjunction with Network Rail. This sees the company providing in excess of 100 Welfare Officers focused on providing trespass and suicide mitigation, at a number of stations within the South Western Railways network. Whilst the primary responsibility is to identify vulnerable people using the railway network, and ensure their ongoing safety, there is also an inherent requirement to be proactive in engaging with customers travelling on the network, ensuring the ongoing delivery of an exceptional level of customer service.
Whilst this initiative only commenced in August 2019, there have already been numerous instances of successful interventions, as well as a large number of positive customer comment. STM is proud of its involvement with this initiative, and its success in helping save lives on the rail network.