G4S Secure Solutions (UK) (‘G4S’) today announced the launch of Secure Trax™, an innovative technological business solution, which fuses people, processes and technology to deliver business critical information to customers in real time. This new solution will improve safety and security for G4S’s customers, saving time and reducing costs.
Secure Trax™ is an innovative technological business solution which fuses people, processes and technology to deliver business critical information to customers in real time. This new solution will improve safety and security for G4S’s customers, saving time and reducing costs. G4S developed Secure Trax to improve the service that its customers receive. The solution replaces ‘MyG4S’ with a new interface using innovative, customised, technology to deliver industry specific, business critical information in a user-friendly format.
The new solution, which has been piloted by a number of G4S’s customers, consists of four modules: inspection management; command centre; incident management; and customer information. It provides real-time, on-demand data to security personnel and managers via a secure web-based server. All customer security information is integrated and consolidated, which reduces administrative time spent managing data and makes reporting quicker and easier.
Stephen Miles, Head of IT, G4S Secure Solutions (UK) comments: “We are delighted to offer this new solution to our customer base. It will not only save them time and money by reducing time spent on administrative tasks, but will also provide business critical information to allow them to make informed security decisions and protect their employees and assets more effectively.”
Secure Trax enables security officers to execute live reporting and feed back information electronically and on the move. The system replaces the need to manually fill out lengthy forms, which are re-keyed back into a database. Customers can receive information through instant, automatic incident alerts, via SMS and email which will ensure a security breech is dealt with as efficiently as possible to ensure minimal disruption and business as usual. The detailed incident management analysis helps users to identify trends and implement preventative measures to avoid potential damage and associated costs.
Secure Trax is flexible and technology agnostic, enabling G4S to integrate the solution with multiple existing hardware solutions and ensuring customers do not incur the costs associated with running two systems at the same time.
Secure Trax helps organisations to improve safety and security, by providing inspection management information and instant reporting to confirm security operations have been completed. It also assists in ensuring organisations are compliant with health and safety regulations by providing detailed audit trails.