Trenitalia c2c has extended its contract with Amulet, a security provider specialising in the rail industry, for a further five years, with the option of an additional two-year extension. The agreement continues a partnership that began in 2011.
Initially focused on managing passenger safety and experience, the partnership expanded in 2016 to include full security service provision across c2c’s 26 stations. In 2019, the partnership received the ‘Partners in Expert Services – Public Sector’ award at the PFM Awards.
Amulet’s role within the new contract centres on safeguarding, which has been an area of focus for c2c in recent years. The operator holds White Ribbon accreditation, supports industry-wide campaigns, and has increased investment in its internal safeguarding team.
Rob Mullen, Managing Director at c2c, said: “Our partnership with Amulet and the work we have done together is something that we are very proud of at c2c. So, to confirm this new contract and commitment for the next five years is excellent news for our customers, colleagues and local communities.
“I look forward to deepening our already close working ties and to tackling the challenges that the next five years will bring together, with a security service that our customers and colleagues know and trust,” he added.
Kieran Mackie, Managing Director at Amulet, said: “Our partnership with c2c is a blueprint for what successful collaboration looks like. We’ve achieved so much together beyond what you would expect in a typical security contract.
“Everyone at Amulet is delighted that we’ll continue this partnership, and we can’t wait to widen the scope of our support to foster safe and welcoming environments across c2c stations and strengthen our community impact.”
Iain Palmer, Head of Revenue Protection and Security at c2c, said: “I am delighted that our partnership with Amulet will be continuing, as Amulet has become an authentic extension of our internal team since we first started working together.
“Their demonstrated commitment to safeguarding was a key reason we wanted to continue this partnership. Security is often about soft skills rather than enforcement and our Amulet Officers excel in ensuring that rail customers have a safe, comfortable journey. Reducing ticketless travel across our network is one of the biggest challenges we at c2c face as a business. Our partnership with Amulet demonstrates our commitment to ensuring that our trains and our stations continue to be places where people feel safe and secure,” he added.
Amulet has transitioned to an Employee-Owned Trust and has ongoing social value initiatives. Joint fundraising efforts by c2c and Amulet have supported charities including the Craig Tyler Trust, Samaritans, and Railway Children. Local recruitment by Amulet has been cited as contributing over £5 million in annual social value. Other initiatives include the Stamp Out Spiking campaign.
Operation Serrano, a joint initiative, deploys officers on intelligence-led operations based on network, event, and seasonal requirements. The team currently includes 65 officers, up from 35, and is involved in addressing anti-social behaviour, child safeguarding, revenue protection, and fare evasion.
As part of the new contract, additional elements will be introduced:
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RSAS training modules tailored for c2c
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A mental health first-aid programme
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Deployment of Project Blueprint
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Use of Storm radio devices
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Introduction of Halo body-worn cameras
The agreement also includes continued collaboration on community and social value commitments such as:
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Supporting staff volunteering and c2c charity days
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Creating green spaces at stations
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Recruiting locally
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Facilitating security apprenticeships
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Sponsoring railway safety programmes in schools