The Security Industry Authority’s customer contact centre is to trial a Saturday service for the coming 12 weeks. From Saturday 10 January, the contact centre will be open for calls between 09.00 and 17.00. The trial will run until Saturday 28 March 2009. Bernard Herdan, chief executive, said: “We continuously seek to improve the service we provide to our customers. The number of calls to our contact centre is continuing to rise and we are taking on additional staff there. The Saturday opening trial offers further flexibility for customers, and we hope it will also reduce high call volumes on Mondays allowing us to respond to queries more quickly.” If the trial proves successful Saturday opening may be introduced permanently.
