In his first blog for Infologue.com Jose Saez, Operations Manager at security service provider, Portico Safe, discusses the need to fuse elements of guest services and front of house into the nature of security and the training and responsibilities of security officers.  Guest experience and safety are two of the most important aspects service providers need to get right in the post-pandemic era. As economies reopen and businesses return t...

In his first editorial for Infologue.com, Amulet Security Managing Director, Darren Read discusses the importance of soft skills that security officers will need to deploy in the face of potentially aggressive or threatening behaviour from building occupants and customers in a post-lockdown world.  Security officers are so much more than simply a guard at the front door. That’s been the case for years now, and the industry reaction to the COVID-19 p...