Security, Cleaning and front of house service provider, Axis Group has been shortlisted in the Employee Engagement Strategy category of the Institute of Customer Service’s ‘Customer Satisfaction Awards’.
Consideration for this award is being given for Axis’ people strategy which was launched in 2015 and quickly became part of the company’s core belief structure. The strategy involves reward and recognition programmes, counselling, wellbeing initiatives, CSR initiatives as well as Axis’ own employee portal. This has led to an increase in staff retention of 20% over four years.
“We are constantly having to look at innovative ways to attract and retain the best talent, and develop remuneration packages that go beyond ‘traditional’ benefits. We achieve this through encouraging excellent performance, clarifying responsibilities and delivering tailored and engaging learning and development programmes,”
“We want our employees to feel motivated, committed and empowered to act in the moment to resolve problems, display empathy, demonstrate consistency and continuously find ways to improve both their customer and personal experiences”
“I am absolutely delighted that the hard work and dedication of so many people has been recognised with this nomination. It’s the recognition we need to stand out to employees, future employees and customers for being a company who values its people”, says Axis Group CEO, Jonathan Levine.
Axis Group’s nomination comes of the heels of receiving the Institute of Customer Service’s ServiceMark Accreditation which recognises and organisation’s achievement in the area of customer service.