The Security Industry Authority’s customer contact centre is to trial a Saturday service for the coming 12 weeks. From Saturday 10 January, the contact centre will be open for calls between 09.00 and 17.00. The trial will run until Saturday 28 March 2009. Bernard Herdan, chief executive, said: “We continuously seek to improve the service we provide to our customers. The number of calls to our contact centre is continuing to rise and we are taking on additional staff there. The Saturday opening trial offers further flexibility for customers, and we hope it will also reduce high call volumes...

Opinions and experiences of regulation are being sought in new research to gauge the impact of regulation on the private security industry. In collaboration with the Security Industry Authority (SIA) and the Economic and Social Research Council, the work is being undertaken by the University of Sheffield. An online questionnaire has been set up for those working in the private security industry – both individuals and companies - to share their views. Simi Bath, SIA Assistant Director of Development said: “We welcome the industry’s comments. The data gathered will be used to assess and m...

A study commissioned by G4S Security Services (UK) (‘G4S’) reveals that retailers increasingly operate in an unacceptable environment where members of the public believe it is acceptable to be abusive and threatening towards store employees. In the last five years over 1.6 million Britons have verbally abused retail employees who they felt gave them poor customer service.  Worryingly, many Britons do not perceive that there is anything wrong with this behaviour, says G4S.  One-in-20, (over 1.5 million), Britons believe it is morally acceptable to verbally abuse a store employee if they ...

The infologue.com Top 20 for 2008 is as follows:Rank Company Name 2008 Turnover Est Market Share1 G4S £380,000,000.00 17.27%2 Mitie plc £263,000,000.00 11.95%3 Reliance Security Services Ltd £229,000,000.00 10.41%4 Chubb Security Personnel Ltd. £124,000,000.00 5.64%5 Vision Security Group Ltd (VSG) £103,000,000.00 4.68%6 OCS Ltd £95,000,000.00 4.32%7 Securitas Security Services Ltd. £92,000,000.00 4.18%8 The Corps Ltd £78,000,000.00 3.55%9 Advance Security Ltd £75,000,000.00 3.41%10 In...

The infologue.com Top 20 for 2007 is as follows:Rank Company Name 2007 Turnover Est Market Share1 G4S £360,000,000 16.36%2 Mitie plc £250,000,000 11.36%3 Reliance Security Services Ltd £201,000,000 9.14%4 Chubb Security Personnel Ltd. £130,000,000 5.91%5 Vision Security Group Ltd (VSG) £90,000,000 4.09%5 Securitas Security Services Ltd. £90,000,000 4.09%7 OCS Ltd £80,000,000 3.64%8 Interserve Plc (First Security (Guards) Ltd & Interserve Security Ltd) £70,000,000 3.18%9 Advance Security Lt...

The infologue.com Top 20 for 2005 is as follows:Rank Company Name 2005 Turnover Est Market Share1 G4S £345,000,000 15.68%2 Reliance Security Services £187,000,000 8.50%3 Initial Security Ltd. £140,000,000 6.36%4 Chubb Security Personnel Ltd. £120,000,000 5.45%5 Securitas Security Services Ltd. £87,000,000 3.95%6 Mitie plc £86,200,000 3.92%7 Securiplan Plc. £85,000,000 3.86%8 OCS Resolution Ltd £72,500,000 3.30%9 Vision Security Group Ltd £60,000,000 2.73%10 The Corps £53,500,000 2.4...

The infologue.com Top 20 for 2004 is as follows:Rank Company Name 2004 Turnover Est Market Share1 Group 4 Securicor £343,000,000 15.59%2 Reliance Security Services £190,000,000 8.64%3 Initial Security Ltd. £132,000,000 6.00%4 Chubb Security Personnel Ltd. £108,000,000 4.91%5 Securitas Security Services Ltd. £85,000,000 3.86%6 Securiplan Plc. £77,000,000 3.50%7 OCS Resolution Ltd £73,000,000 3.32%8 Mitie plc £56,000,000 2.55%9 Corps of Commissionaires £50,000,000 2.27%10 First Security ...

The infologue.com Top 20 for 2004 is as follows:Rank Company Name 2004 Turnover Est Market Share1 Group 4 Securicor £343,000,000 15.59%2 Reliance Security Services £190,000,000 8.64%3 Initial Security Ltd. £132,000,000 6.00%4 Chubb Security Personnel Ltd. £108,000,000 4.91%5 Securitas Security Services Ltd. £85,000,000 3.86%6 Securiplan Plc. £77,000,000 3.50%7 OCS Resolution Ltd £73,000,000 3.32%8 Mitie plc £56,000,000 2.55%9 Corps of Commissionaires £50,000,000 2.27%10 First Security ...

The infologue.com Top 20 for 2003 is as follows:Rank Company Name 2003 Turnover Est Market Share1 Securicor Security Ltd. £189,000,000.00 8.59%2 Reliance Security Services Ltd. £182,000,000.00 8.27%3 Group 4 Total Security Ltd. £179,000,000.00 8.14%4 Initial Security Ltd. £115,000,000.00 5.23%5 Chubb Security Personnel Ltd. £105,000,000.00 4.77%6 Securiplan Plc. £62,000,000.00 2.82%7 Securitas Security Services Ltd. £60,000,000.00 2.73%8 Corps of Commissionaires Management Ltd. £52,000,000.00 2.36%...

The infologue.com Top 20 for 2002 is as follows:Rank Company Name 2002 Turnover Est Market Share1 Securicor Security Ltd. £193,000,000.00 8.77%2 Group 4 Total Security Ltd. £189,000,000.00 8.59%3 Reliance Security Services Ltd. £155,000,000.00 7.05%4 Initial Security Ltd. £115,000,000.00 5.23%5 Chubb Security Personnel Ltd. £105,000,000.00 4.77%6 Securitas Security Services Ltd. £65,000,000.00 2.95%7 Securiplan Plc £56,000,000.00 2.55%8 Corps of Commissionaires Management Ltd. £52,000,000.00 2.36%...