In his first blog for Infologue.com Jose Saez, Operations Manager at security service provider, Portico Safe, discusses the need to fuse elements of guest services and front of house into the nature of security and the training and responsibilities of security officers.  Guest experience and safety are two of the most important aspects service providers need to get right in the post-pandemic era. As economies reopen and businesses return t...

Churchill Group, one of the largest independently owned soft service providers in the UK, has announced the launch of On Verve, a new guest services offering. On Verve will be headed up by Bianca Angelico, who will move from her role of director of guest services at Churchill’s security arm Amulet. As lockdown restrictions continue to ease and more people return to the workplace, guest services have arguably one of the most important roles in ensuring a ...